Defects and Warranties.
The warranty does not include damage caused by accident, misuse or neglect. In case of defective merchandise, please contact our Sales Department at 416.238.6638 giving a detailed description of the defect, as well as the invoice number and item code(s).
A Return Merchandise Authorization Number (RMA#) will be issued to you. This number must be clearly written on at least one side of the box (note that shipping must be prepaid).
Any parcels sent without the RMA# or that are not prepaid will automatically be refused. It is our policy to repair or replace the defective item(s) at our discretion. Please contact Lloep Groups Inc., sales department for your product details and we will help you the process.
Items must be returned to our office/warehouse located at Markham. Lloep Groups Inc., will exchange or reimburse you for the cost of product(s) (freight not included) for any item returned within 14 days.
All Goods are subject to charge 30% restocking fee. Initial freight charges are not credited. Title and risk of loss on such goods shall not pass to the customer until the expiration of the 14 day period.
No returns or exchanges will be accepted after 14 days. Exceptions to this return policy include custom-ordered items and clearance items (for which no returns are accepted). All returns must be prior to expiry and in unopened and original packaged condition.
Shipping will be refunded only if the item was shipped incorrectly, damaged or defective and it is the only item on the order.
Item must be returned in original condition and in original packaging including any paperwork, manuals or accessories. Items that are used or missing parts will not be eligible for a refund or return.
Refund or return only on damaged packaging. The products such as fertilizers, growth media and others have their own technical data sheet and directions of use, please ensure how to use these products properly before opening the packaging or even using them.
If you have other questions that are not covered into this section, you can send us a message in the contact us form and one of our representatives will call you to clarify all your doubts.
If you would like to chat with any of our representatives, you can go to the contact us page and then select the "CHAT NOW" option. Just need to register your information and you are set!
55 Valleywood Drive L3R 5L9, Markham, Ontario, Canada.
Phone: +1 416.238.6638 Fax: +1 905.475.2303
info@Lloep Groups.com sales@Lloep Groups.com